Shipping Policy

Thank you for shopping with atomstack.eu for your laser engraving needs. We strive to provide you with high-quality products and exceptional service, including reliable and efficient shipping. Please review our shipping policy below for important information about our shipping process and polices.

Order Processing

Orders will be processed within 24–48 hours after full payment is received. Tracking numbers will be updated as soon as they become available.

In the unlikely event that an order cannot be dispatched in time (For example, the item you order is temporarily out of stock), we will notify you by email.

Shipping Details

Multiple packages of the same order may arrive from different fulfilment centres, or at different times, depending on the availability of the item.

For more information on delivery, please check your delivery country or delivery region from the options below:

Country or Region Shipping Method Ship from Delivery Time Shipping Fee
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden DHL / GLS / G2G / UPS / PPL Germany / Czech 3-7 Working Days Free
DHL / FedEx China 3-7 Working Days Free
Switzerland,  Norway DHL / FedEx Czech / China 3-7 Working Days €29
United Kingdom, Cyprus, Malta DHL / FedEx China 3-7 Working Days €29
Other countries DHL / FedEx China 3-7 Working Days €49

The shipping time is an estimated time. Invalid address, customs clearance procedures, the bad weather or other reasons will lead to a longer delivery time than expected. 

All products sold on atomstack.eu are guaranteed to be delivered within 30 days. If you have not received your product after this time, we will send you a new item or issue a full refund after postal inspection.

About Import Duty

All shipments sent from our European warehouse are duty free.

For customers in Switzerland, they may have to pay some customs tax even if their items are shipped from our European warehouse, as Switzerland is not part of the European Union. 

Shipments from our warehouse in China may be subject to customs fees, depending on your country's customs policy. 

Our product price is without customs fee. So the tax will be paid at the customers' end, and they need to clear the customs themselves. We hope you can understand. Thank you!

Note:

Our factory is in China, so pre-orders will initially be shipped from our Chinese warehouse. And that's why some customers from EU countries may also receive an email notifying them of customs clearance. You can choose to agree or wait until our European warehouse is available. We will not ship your order until we get your reply.

If you need more information, please contact our customer service at support@atomstack.net.